FAQ

Creating an account is straightforward. Click Register or Sign Up on the casino homepage, enter your personal details (name, date of birth, email, address), choose a secure password, and confirm your identity by following the on-screen instructions. Make sure your details match official documents to avoid delays during verification. After registration you may need to verify your email and add a payment method before making your first deposit. If you run into issues, use live chat for fast help or email support@stoiximans.com.

Stoiximan frequently offers a tiered welcome package. A typical main offer is 100% up to €500 plus up to 150 Free Spins, with a 13x wagering requirement on the bonus plus deposit. There can also be a First Deposit Bonus such as 100% up to €200. Minimum deposit to activate most bonuses is €10. Slots usually contribute 100% toward wagering. Note that only one cash bonus can be active in “Pending” status at a time, and a cash bonus remains pending for 30 days. Always read the full terms on the promotions page before claiming to confirm eligibility and any country-specific rules.

No-deposit promotions are uncommon at Stoiximan. Most promotional value is delivered through deposit-match bonuses and free spins tied to qualifying deposits. Occasionally the casino may run special campaigns or reward existing players with credits or spins that don’t require a deposit — these are time-limited and region-specific. Check the promotions page regularly and contact live chat or support@stoiximans.com to confirm current offers.

Stoiximan supports major payment methods in EUR, including Apple Pay, Google Pay, Bank Transfer, Maestro, MasterCard, Visa, PaySafeCard, PayPal, Neteller, Skrill, and others. Minimum deposit amounts can vary by method, but many bonuses require a minimum deposit of €10. Withdrawal processing times differ by method: e-wallets are usually fastest, cards and bank transfers may take longer. Stoiximan may hold withdrawals for verification checks; complete KYC documents promptly to avoid delays. If you need specifics for your country or preferred method, check account banking options or contact support.

Wagering requirements define how many times you must bet the bonus (and sometimes deposit) amount before you can withdraw winnings tied to that bonus. For many Stoiximan welcome offers the requirement is 13x on bonus + deposit. Game contributions vary: slots typically count 100% toward wagering; other game types may contribute less or not at all. Wagering calculations occur when bets settle, and only one cash bonus can be pending at a time. Always review a bonus’s full terms to see contribution rates, maximum bet limits, and expiry windows.

Yes. Stoiximan’s website is optimized for mobile browsers, delivering a responsive layout and the same account and banking functions you get on desktop. Games from top providers are available on mobile, and many titles are developed specifically for smartphone performance. If you prefer a dedicated app, check the site for an official download in your region. For troubleshooting, clear your browser cache, update the app or browser, and ensure your OS meets minimum requirements.

Stoiximan hosts a broad portfolio from leading studios: Evolution Gaming, NetEnt, Pragmatic Play, Play’n GO, Yggdrasil, Red Tiger, ELK Studios, Microgaming partners and many more. You’ll find slots, live dealer tables, jackpots, and specialty games from both big names and innovative smaller studios.

Stoiximan operates under the regulatory frameworks required for the markets where it offers services. Licensing details and regulatory information are published in the site footer or legal section — check there for the exact licensing body that governs play in your jurisdiction. Licensed operation means the casino must follow rules on fair play, player protection, and financial controls.

To comply with KYC and anti-money-laundering rules you may be asked to submit: a government-issued photo ID (passport, national ID, or driver’s license), proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment method (photo of card with middle digits hidden or screenshot of e-wallet account). Upload documents through your account’s verification area. Verification times vary but are usually processed promptly when documents are clear and complete.

If games don’t load, transactions fail, or you get errors, first try refreshing the page, switching browsers, or clearing cache and cookies. Ensure your internet connection is stable and your device software is updated. If problems persist, open live chat for immediate support or email support@stoiximans.com with screenshots, your device/browser details, and the exact error. The support team can guide you through troubleshooting or escalate issues to technical specialists.

Stoiximan uses industry-standard security measures to protect accounts and transactions, including secure connections and data encryption. Payment processing is handled by trusted providers, and platform access is protected by account credentials and optional security settings. The casino follows privacy and anti-money-laundering rules applicable in its operating markets. For specifics about data storage and processing, review the privacy policy and the site’s legal pages.

Stoiximan provides tools to help you control play: deposit limits, loss limits, session reminders, time-outs, and self-exclusion options. If you feel your play is becoming problematic, use these tools or contact support for assistance. External organizations also offer help for gambling-related issues — reach out to local support services if needed. Setting limits and taking breaks helps you keep play enjoyable and within your comfort zone.